Monday, 20 September 2010

It's all about the people

My initial management training was conducted by a wise man who told me, "It's all about the people; you get the right people and there's very little you can't do, you get the wrong people and you can't do anything".

Time and time again this has been proved correct, both in my own team and in the wider business. Selecting the right people to join your team is an art, but one that can be learned and perfected over time; but what do you do about other people's people?

What can we do when our colleagues make poor hires that impact us and our teams?

1) Understand what a good hire is - This isn't just about who you like to work with or what is right for your function. Make sure you really understand what makes a successful team member for other functions before you start judging other people's decisions. Ask team leaders what they look for in a candidate and why; it may not be your ideal but that doesn't make it wrong for the organisation.

2) Say something - Too often we don't mention our fears to our colleagues about their questionable hiring decisions because we are scared of upsetting them or giving them the impression that we think they are bad at their jobs. Often when I've had a brave moment and said something, the person I am talking to has just looked relieved and been glad that someone else observed the same thing and therefore had the confidence to deal with the issue.

3) Restrict their involvement - Reach out to these poor hires only for the things no one else in the organisation is capable of doing. Leverage your own support network to cover the gaps and minimise the risks posed by that individual to the business as a whole.

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